.. _help_header: Getting Help ============ Generally, feel free to join our `Discord Server `__ for help/discussions. If you're stuck at something. don't worry, everyone does. Need a hand? Here is how you can get help. * See if you can find the relevant info in :ref:`faq_header` or :ref:`wikis_header` * See if there is an `Open Issue `__ or a `Pull Request `__ related to your concern already. * See if your issue has been discussed already in one of the :ref:`discussions_header` * If you believe the issue could be on polygon.io end, get in touch with their support team. They're quite helpful. There is a button in bottom right corner of every documentation page **Once you have gone through these and haven't found your answer, you can** * Join our `Discord Server `__ and ask your question/discuss or chat with people. * Start a `Discussion `__. You can ask your questions in general channel or create a QnA discussion from left. If your question is more of a bug report, you can raise a new `issue or feature request `__ with adequate information. Remember that Issues is not a good place to ask for general help. **Always make sure to provide enough information when asking for help. This includes** but not limited to * Your Operating system (Ubuntu? Arch? Windows?) * Your execution environment (Pycharm? VSC? A usual terminal? a cloud instance? a rasp pi?) * Your python version and ``polygon`` version. always ensure you are on the latest version of the library. You can update if you're not using command ``pip install --upgrade polygon`` * The full stack traceback and error message if any. **Do not attempt to describe error messages in your own languages. Sometimes error messages don't mean what they say** * The source code which causes the error. **If your code is supposed to be secret, write a sample script which can reproduce the issue. Always make sure to remove sensitive info from logs/code**