Getting Help
Generally, feel free to join our Discord Server for help/discussions.
If you’re stuck at something. don’t worry, everyone does. Need a hand? Here is how you can get help.
See if you can find the relevant info in FAQs or Community Wikis
See if there is an Open Issue or a Pull Request related to your concern already.
See if your issue has been discussed already in one of the Discussions
If you believe the issue could be on polygon.io end, get in touch with their support team. They’re quite helpful. There is a button in bottom right corner of every documentation page
Once you have gone through these and haven’t found your answer, you can
Join our Discord Server and ask your question/discuss or chat with people.
Start a Discussion. You can ask your questions in general channel or create a QnA discussion from left.
If your question is more of a bug report, you can raise a new issue or feature request with adequate information.
Remember that Issues is not a good place to ask for general help.
Always make sure to provide enough information when asking for help. This includes but not limited to
Your Operating system (Ubuntu? Arch? Windows?)
Your execution environment (Pycharm? VSC? A usual terminal? a cloud instance? a rasp pi?)
Your python version and
polygon
version. always ensure you are on the latest version of the library. You can update if you’re not using commandpip install --upgrade polygon
The full stack traceback and error message if any. Do not attempt to describe error messages in your own languages. Sometimes error messages don’t mean what they say
The source code which causes the error. If your code is supposed to be secret, write a sample script which can reproduce the issue. Always make sure to remove sensitive info from logs/code