Getting Help

Generally, feel free to join our Discord Server for help/discussions.

If you’re stuck at something. don’t worry, everyone does. Need a hand? Here is how you can get help.

  • See if you can find the relevant info in FAQs or Community Wikis

  • See if there is an Open Issue or a Pull Request related to your concern already.

  • See if your issue has been discussed already in one of the Discussions

  • If you believe the issue could be on polygon.io end, get in touch with their support team. They’re quite helpful. There is a button in bottom right corner of every documentation page

Once you have gone through these and haven’t found your answer, you can

  • Join our Discord Server and ask your question/discuss or chat with people.

  • Start a Discussion. You can ask your questions in general channel or create a QnA discussion from left.

If your question is more of a bug report, you can raise a new issue or feature request with adequate information.

Remember that Issues is not a good place to ask for general help.

Always make sure to provide enough information when asking for help. This includes but not limited to

  • Your Operating system (Ubuntu? Arch? Windows?)

  • Your execution environment (Pycharm? VSC? A usual terminal? a cloud instance? a rasp pi?)

  • Your python version and polygon version. always ensure you are on the latest version of the library. You can update if you’re not using command pip install --upgrade polygon

  • The full stack traceback and error message if any. Do not attempt to describe error messages in your own languages. Sometimes error messages don’t mean what they say

  • The source code which causes the error. If your code is supposed to be secret, write a sample script which can reproduce the issue. Always make sure to remove sensitive info from logs/code